Highworth Holistic Health, 26 Newburgh Place, Swindon, SN6 7DN becky@theshireschiropractic.co.uk 07525002627

Terms

Terms of Business

Should you wish to commence treatment with The Shires Chiropractic, we appreciate your trust, the opportunity to be of service to you and will enter our relationship with optimism and an eagerness to work with you. Treatment is a collaborative effort and we work to communicate productively and together agree upon the nature of the treatment experience. This additional information is designed for you to have informed consent regarding your treatment.

In any professional relationship, payment for services is an important issue. Your responsibility for ensuring that services are paid for demonstrates your seriousness, sincerity and commitment.

  1. I, the client, agree to pay £40.00 per treatment. I understand that treatment lengths can vary from around 20-30 minutes and that I am paying for results rather than for time. I understand that full payment is required at the outset of treatment.
  2. I understand that if I miss an appointment without giving at least 24 hours notice of cancellation, I will be charged in full for that appointment.
  3. Whenever Becky Weir, with my approval, consults with another professional regarding my treatment, I understand that I will be billed at her usual fee (£80.00/ hour).
  4. Whenever Becky Weir, at my request, fills out forms or treatment reports, I understand that I will pay her, in advance, at her usual fee (£80.00 per hour).

Cancellation Policy

Your appointments are very important to me and I understand that sometimes schedule adjustments are necessary; therefore, I respectfully request at least 24 hours notice for cancellations. Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time, and clients on my waiting list miss the opportunity to receive treatments. All cancellations must be received at least 24 hours before your treatment in order to avoid being charged for your appointment . Clients who do not cancel with 24 hours notice will be charged for the cancelled session. I understand that emergencies happen. I provide every client with one free short-notice cancellation. You will not be charged for your first cancellation with less than 24 hours notice. Subsequent short- notice cancellations will be charged for the full session. The free short-notice cancellation only applies if I am notified prior to the treatment start time. No shows are not eligible for the free cancellation.

If you need to cancel a session, please call: 07525 002627

Complaints Procedure

If a patient experiences any dissatisfaction with any aspect of their care, it is suggested that they speak to their therapist. Should they be unwillingly to speak to their therapist, or state that they have already spoken to their therapist and still have unresolved issues, they should be directed to the clinic owner. In Highworth, Swindon this is Jane Faulks, containable on 07761 001814. In Haddenham, Aylsebury this is Rebecca Weir, contactable on 07525 002627.

In the case of the complaint being a chiropractic complaint and the patient unwilling to contact anyone mentioned above, please contact the McTimoney Chiropractic Association on 01491 829211.

If all of this has been unsuccessful and issues remain unresolved, please contact the General Chiropractic Council on 0207 7135155.